Use rewards in Shopify POS

View a customer's points, choose an active reward, and complete Store Credit or discount redemptions in Shopify POS.

Install NASP Rewards, then turn on Customer Rewards

Customer Rewards appears in the POS editor only after NASP Rewards is installed on the store. You do not need to add a smart grid tile.

What staff can redeem

The POS action uses the active redemption rules configured in NASP Rewards:

  • Store Credit lets staff choose any whole multiple of the rule’s conversion unit that the customer can afford.
  • Amount off products, Amount off order, Buy X get Y, and Free shipping use their fixed point cost and create a unique discount code.

Each discount code belongs to the selected customer and can be used once. Store Credit is added to the customer’s Shopify account.

Turn on Customer Rewards

  1. In Shopify Admin, under Sales channels, choose Point of Sale.

  2. Choose Settings.

  3. Under Customization, choose POS app.

  4. In the POS editor toolbar, choose Apps—the four-squares button.

  5. Find Customer Rewards by NASP Rewards and turn it on.

  6. Choose Save.

Customer Rewards turned on in the Shopify POS app editor
In the POS editor, open Apps, turn on Customer Rewards, then save.

View a customer’s balance

  1. Add or select the customer in the Shopify POS cart.
  2. Open the customer’s details.
  3. Find Customer Rewards. The block shows the current points balance and a Redeem action when the customer can afford at least one active reward.
  4. If the balance changed while the screen was open, choose the refresh icon.

Reading the block does not create a loyalty account or award points. A customer who has not earned points yet shows a zero balance.

Redeem a reward

  1. Choose Redeem in the Customer Rewards block.

  2. Review the customer's current balance, upcoming points expiry, and every available reward. Choose the reward to use.

  3. For Store Credit, choose an eligible amount. For another reward, review its fixed points cost and value.

  4. Confirm the redemption and wait for NASP Rewards to show that the reward is ready. Do not close the action or submit the reward again while it is processing.

  5. Complete the checkout using the next step for the selected reward.

Store Credit

Choose Done, return to the cart, and use Shopify’s Apply store credit action. Redeeming the points adds credit to the customer; it does not apply the credit to the cart automatically.

Discount rewards

For Amount off products, Amount off order, Buy X get Y, or Free shipping, copy or note the displayed code and apply it at checkout. The cart must satisfy the rule’s product, purchase, destination, and combination settings.

If Redeem is not shown

This is expected when the customer has zero points or cannot afford any active reward. Also check that:

  • the correct customer is selected;
  • at least one redemption rule is active in NASP Rewards; and
  • the balance is current—choose the refresh icon if points just changed.

If the entire Customer Rewards block is missing, confirm that NASP Rewards is installed, follow the activation path above, and save the POS configuration.

If the result is uncertain

Do not immediately try the same redemption again. Open Needs attention on the NASP Rewards dashboard or find the redemption in Activity.

  • For a discount reward, NASP Rewards checks Shopify for the exact reserved code before it completes the reward or returns the points. Do not create the discount again or adjust the points while that check is in progress.
  • For Store Credit, check the customer’s Shopify store credit transactions before confirming whether credit was issued or restoring points.

See Redemption review for the safe review process.

Next: Manage customers and points