In Settings → Points expiry, enable expiry, choose a method and review its example. Save or Discard your changes.
Saving uses your current Shopify store timezone for the expiry policy. Existing points keep their original timezone, even if the store timezone changes.
For purchase earnings, the earning date follows the payment’s processing time. For inactivity methods, the initial period starts when points are added to the balance. Each method below defines its own date boundaries.
Choose a method
- Date earned: a fixed number of months after earning.
- Calendar date: a recurring cutoff with a minimum validity choice.
- Earning periods: different deadlines by earning period.
- Last purchase: remaining points can extend when the customer places another order.
- Last points balance change: remaining points can extend after a change that adds or removes points.
Change or turn off expiry
Switch methods without deleting the policy. Turning expiry off keeps settings but gives newly added points no expiry.
Existing points keep their original policy. Inactivity-based points can still extend under that policy; fixed-date points cannot.
New purchase earnings, activity awards and manual additions use the policy. Restored points keep their original expiry.
What customers see
Rewards shows expiry amounts and dates in the customer’s Shopify date format. The policy timezone determines the cutoff.
Redemptions spend points by earliest expiry, with non-expiring points last. Later activity cannot rescue expired points.
Configure optional expiry reminders to notify subscribed customers before their nearest expiry.