Customers and points

Find a customer, review their points, and make a recorded correction.

Find or add a customer

  1. In NASP Rewards, open Customers.
  2. Search by customer name or email.
  3. Open the customer. If they are not listed, choose Add customer and select them from your store.

Review the customer

The customer page shows:

  • Current points balance
  • Earning, refund, redemption, and adjustment history
  • Unrecovered refund points, when applicable
  • A link to the same customer in Shopify Admin

Adjust points

  1. Open the customer in NASP Rewards.
  2. Choose Add points or Remove points.
  3. Enter the number of points and a clear reason.
  4. Review the confirmation, then apply the adjustment.

The adjustment and its reason appear in the customer’s history. Removing points cannot make the balance negative.

Use adjustments for real corrections

If the balance looks wrong after a refund or redemption, check Activity before changing it manually.

Next: Understand orders and refunds