Both customers earn points after the friend qualifies and confirms. Sharing a link alone earns nothing.
Set up the program
- In Earning rules, create Refer a friend.
- Under Referral points, enter points for Referring customer and Friend.
- Under Invitation period, set Days to confirm from 1 to 90.
- Choose Create, then Activate on the Earning rules page.
Edits do not activate the program. Points amounts apply at confirmation; completed awards keep their original amounts.
What customers do
- The signed-in customer invites their friend’s email from the Rewards page.
- They share the invitation; NASP Rewards sends no invitation email.
- The friend makes their first qualifying paid purchase after the invitation.
- The friend signs into Rewards with the invited email and confirms before the invitation expires.
- Both receive their configured points.
The purchase must have a positive total and must not be a test, cancelled or refunded order. A later order cannot replace an ineligible first order. The program must be active when the friend confirms.
If a referral does not qualify
Check the invited email, first order, payment, deadline and program status. Turning the program off and on does not extend invitation deadlines.
Later refunds or cancellations do not automatically reverse awards. Record a points adjustment for intentional exceptions.
Review referrals on the customer’s page. Customers see only their permitted details.